CUSTOMER SERVICE -  ORDER PROCESS:

When you are satisfied with you order, proceed to the checkout.

Follow the checkout process, and when you have finished we will issue a receipt number, which you can print as your receipt. Please Retain for Further References.

PAYMENT INFORMATION:

We have provided you several different methods to pay for your order:

1. Use your credit card online

By far the most convenient method of payment, we will accept your Visa, MasterCard, American Express and Bankcard payments through our easy to use and secure payments system.

2. Direct Payment Transfer

For this you must state the Order Number issued with your order so we can confirm your payment.
Your order will only be sent upon confirmation of payment.

Our Banking Details are:

Account Name: Elegant Memories
BSB No: 083-352
Account No: 69206-1364

3. PAYPAL:

Pick-ups are not possible; no exceptions, please do not ask.

BACK ORDERS / OUT OF STOCK:

We normally stock 95% of our products at any given time, but out of stocks occur on occasion.

If your order includes an item backorder, you will be notified promptly by a Customer Service Specialist, who will provide you with options to fulfill your current order.